Luxoft Published: May 5, 2016
Location
Job Type
Category
Skills
TCP/IP; networking;

Description

Project Description:

Our TestCenter is an end-to-end testing solution that delivers high performance with deterministic answers. Service providers, NEMs and enterprises use it to test, measure and validate their networks and deploy services with confidence—from traditional performance testing to the rigorous analysis of Virtualization, Cloud Computing, Mobile Backhaul, and High Speed Ethernet.

Key Features: 

- Perfect for next-generation network and infrastructure testing

- Supports a broad array of network emulated protocols

- Offers a unified platform with unparalleled benefits

- Protects test equipment ROI by evolving with your needs

- Improves efficiency by automating repetitive tasks to expand test coverage

- Reduces test time and cost with real-time answers and not just results

- Emulates complex network topologies and traffic conditions

- Helps quickly identify problem areas with intelligent results

The application is part of portfolio of networking testing products. It operates at Layer 2 and 3 of the OSI layer and it consists of 2 components:

- Software

--GUI

--TCL API

- dedicated hardware

Responsibilities:

As member of our Support Services team provide customers and end users with product and technical support by performing the following duties:

  • Respond incoming Service Requests from customers, Sales Engineers and Sales team via telephone, online networks and email;
  • Diagnose, troubleshoot and debug third party computer networking equipment;
  • Communicate with Engineers and Product Managers regarding, bugs and follows-up to make sure fixes are received and tested;
  • Advises management on product development issues arising from product problems identified through technical support calls with customers;
  • Handles customer problems that appear to arise from the use of the product;
  • Completes and maintains records of customer issues, product defect, etc, using CRM tools (Siebel);
  • Occasional on-site training and support for the customers;
  • Other duties as assigned / required;

 

Skills Required:

The candidate should have a profile focused on networking (Telecommunication graduate) with preferably scripting. He / she will be shadowing the engineers that will provide the support tasks.

 

QUALIFICATIONS:

  • An established expertise in some of the following protocols and their extensions, but not limited to: TCP/IP, OSPF, BGP, VPLS, LDP, RSVP, IS-IS, RIP, MPLS, Multi-protocol BGP, IPv4/IPv6 for all protocols, IGMP, PPP, DHCP;
  • Good understanding of some of following networking concepts : Ethernet, VoIP, PIM, VLAN, QoS, Triple Play, ATM, DSL;
  • Good understanding or working experience with network equipment, such as switches, routers, DSLAMs;
  • Programming experience with at least one of the following languages: TCL, C++, Java or Perl;
  • Customer oriented, ability to work with customers in a professional manner;
  • Formal training and certification in networking concepts such as Cisco or Spirent certification a plus;

What we offer:

• An interesting job in one of the largest IT companies
• Challenging & professional work environment within an international team
• Competitive salary and opportunities for professional development
• Various in house training & webinars
• Internal programs for professional development – mobility within the company’s projects
• Wellness & Sport Center Discounts
• Health Management Program
• Sport Competitions, Social Activities and Community Projects
• Relocation Package
• Flexible Working Time

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